At Navam Creations, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, things may not go as planned. To ensure customer satisfaction, we have established the following refund policy:
Eligibility for Refunds
Defective or Damaged Products: If you receive a product that is defective, damaged, or does not match the description on our website, you are eligible for replacement with the item you ordered or a full refund.
Incorrect Items: If you receive an incorrect item, we will replace it with the correct item.
Change of Mind: We understand that sometimes you may change your mind about a purchase. However, we are unable to offer refunds for items returned due to a change of mind.
Refund Process
Contact Us: Please contact +91-7032702705 within 3 days of receiving your order to initiate the refund process.
Return Shipment: You will be responsible for the cost of returning the item(s) to us. Please ensure the item(s) are returned in their original condition, unused, and with all original packaging and tags.
Refund Processing: Once we receive the returned item(s) and verify its condition, we will process your refund within 5 business days.
Refund Method: The refund will be processed to the original payment method used for the purchase.
Important Considerations
Sale Items: Sale items are not eligible for refunds.
Custom Orders: Custom orders are non-refundable.
Digital Products: Digital products, such as downloadable content, are non-refundable.
Shipping Costs: Shipping costs are non-refundable, unless the return is due to our error.
Additional Information
We reserve the right to modify this refund policy at any time. Please refer to the latest version of the policy on our website.
If you have any questions or concerns about our refund policy, please contact our customer support team.
Navam Creations
Shop No. 207, 2nd Floor, Raichandani Square, Golden Miles Road, Kokapet, Hyderabad, India – 500075
